Frequently Asked Questions

What is the safety of placing an order on cuchi.io?

All orders are processed through a secure checkout system using SSL encryption technology to protect your personal and credit card information.

How flexible are cuchi.io’s prices?

Since we always offer the lowest possible price in the industry, we always provide the best value.

Can I place an order without registering?

For placing an order, you must register first because there are a few steps involved.

Is it possible to cancel my order or return an item?

The order can be canceled before payment is made. If you cancel the order after payment is made, we will deduct the payment processing charges. If the goods are already shipped, then both side shipping charges will also be deducted along with payment processing charges. The refund will be processed within 7 days of receiving the return goods.

When will I receive my order?

When we dispatch the order then your order will be delivered within 7 to 8 days of dispatching. In case of remote areas delivery may take longer.

Amazing Value

A great price for a high-quality design.

Peace of Mind

We offer 30-day returns and a diamond price-match guarantee.

Expert Guidance

Since 2001, we have been the original online jeweler.