General Enquiry
How long will it take to design custom jewellery?
For custom jewellery design, the more time you can give us, the better it is. When you place an order, you can expect the initial design within 7-10 business days. If you need any modification it will be done within two business days. Once the design is approved, we will like to have at least 5 weeks for production. Depending on how many modifications you require, the entire process may take 7- 8 weeks. But if you need it within a certain date, we can sometimes rush the job.
What is your 100% satisfaction guarantee?
We only deliver a finished product that we are proud of. We work closely with our customers throughout the process and need their approval at each step so that we all are on the same page and they are 100 satisfied with their design. If for any reason they are not satisfied with their jewellery piece when they receive it, they can let us know and we will fix or remake it at no cost to them.
Are discounts available?
Yes. Subscribe to our e-mail list and you will stay updated on special offers and promotions. Create your online account or sign up for our newsletter.
Can I claim only a part of my placed order?
Yes. You can return a part of your placed order too. If you wish to claim it, we will refund the money.
What is your return/ exchange policy?
We want you to love the product you purchased from us. If you need to return any product, our team will assist you. For any return, please get in touch with us within 14 days of receiving your order. We accept returns and we will offer a complete refund on items that are only in stock. Any item returned after 14 days may be returned for online credit only. Returned products must be in original condition and not have any signs of wear or use and come in the original gift box. Once your return is received, all products will be carefully examined and full refund or online store credit will be issued within 7 days. We reserve the right to reject any return that does not comply with the conditions mentioned here.
Placing an order
What are the available payment options?
We accept debit and credit cards payment. We also accept UPI payment and bank transfer. Your orders will only be processed after successful payment.
Shipping
Do I need to pay shipping charges when I place an online order?
We value our customers and to give them a satisfying shopping experience, we have waived off shipping charges.
How can I track my order?
Once you place your order, we will send you an email on the progress. You can also login to your online account and check your order status. On the shipment day, we will share an email on the delivery confirmation that will include your delivery-tracking information. We will keep you informed on the transportation process at each step.
When will my order be delivered?
After we dispatch the order, it will be delivered within 7-8 working days. It may take longer, in case of remote delivery areas.
Maintenance
I ordered a ring. Can I resize it if the size is incorrect?
Yes. Within 6 months of shipment or collection of the ring, we offer a one-time free resizing. Contact us and we will arrange for your free resize.
How can I maintain or take care of my fashion jewellery?
It is advisable to take off your fashion jewellery while doing household chores, swimming and other outdoor activities. Avoid contact with chemicals like nail polish removers, perfume, alcohol and hairspray. Keep them in a soft cloth pouch and ensure that they are not scratched.